The Greatness Playbook

THE COMMUNICATION EDITION

Say It Better: Five Shifts That Decide
Whether People Actually Hear You

Featuring: Jefferson Fisher, Evy Poumpouras, Charles Duhigg, Chris Voss, Vanessa Van Edwards, and Lewis Howes

A framework for choosing connection over winning every argument
Tools to listen more than you speak so you truly hear who’s in front of you
Practices that help you match the conversation someone actually needs
Insights on how leading with the other side unlocks real understanding
A system for balancing warmth and competence so people trust and respect you
Strategies to turn calibrated questions into safety and cooperation
A path to walk into hard conversations with presence instead of dread